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Privacy Notice

Date of Last Update: Oct 2022

www.lolalumina.com (the “Site”) is a website operated in the United Kingdom by Lola Lumina. Our main trading address is Lola Lumina, 39 Sandgate Road, Brighton BN1 6JP (“Lola Lumina”, “we”, “us” or “our”).

Lola Lumina values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our Site and your use of any of the services or features we provide is subject to our terms and conditions of which this Privacy Policy is part. This policy (together with our terms of use, cookie policy and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting this Site you are accepting and consenting to the practices described in this Privacy Policy, in particular:

1) The processing of your personal data in accordance with this Privacy Policy as described in section 3; and

2) The transfer of your personal data outside of the EEA as described in section 5.

If you choose to decline to have your personal data processed or transferred in accordance with this Privacy Policy you may not be able to enjoy all the services and features we provide on our website.

We do not knowingly or intentionally collect any information from children under the age of 13. If you are under the age of 13 you may look at our site but you may not make a purchase, register or submit any personal information to us. If we become aware that we have inadvertently received personal data from a visitor under the age of 13 on the Site, we will delete the information from our records.

For the purposes of applicable laws, the data controller is Lola Lumina, 39 Sandgate Road, Brighton BN1 6JP, United Kingdom.

This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those websites. For example, if you post something on Facebook, Twitter, Instagram or YouTube, that information is governed by the privacy policies on those websites and is not governed by this Privacy Policy.

  1. Information we collect from you

1.1 Information you give to us. You may give us information about you by filling in forms on our Site or by corresponding with us by telephone, e-mail, or otherwise. This includes information you provide when you register to use our Site (which you must do if you would like to use some of the services and features we offer), subscribe to our services, or place an order on our Site. This information may include your name, address, telephone number, e-mail address and debit or credit card information (if you wish to place an order on our Site). You may also submit enquiries, feedback, suggestions, ideas or other information. We may record or monitor calls that you receive from us or make to us. We do this for security and training purposes and to improve the services we provide to you. When you register with us you can view your personal information in ‘My Account’. You can access ‘My Account’ directly to amend any personal details, for example if you change your address. If you forget your password, simply click on the ‘forgotten password’ link on the register or login page and an e-mail containing your decrypted password will be sent to the e-mail address that you originally provided.

1.2  Information we collect about you. With regard to each of your visits to our Site, we may automatically collect the following information:

1.3  Information we receive from other sources. We may receive information about you if you use any of the other websites we (or any member or brand within our group) operate or other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, sub-contractors in technical, payment and delivery services, advertising networks, marketing networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

  1. Cookies

Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them, please see our cookie policy.

  1. Use made of the information

We use information held about you in the following ways:

3.1  Information you give to us. We will use this information in relation to:

(a)  Administration of our Site and performance of our contract with you: The information you give to us is necessary to enable us to (i) fulfil your order (including acknowledging your order and communicating with you if there is any issue regarding the fulfilment of your order); (ii) to make sure your order is delivered correctly; and (iii) to maintain your account; (iv) billing, accounting, reporting and audit; (v)credit checking or screening; (vi) authentication and identity checks (vii) credit, debit or other payment card verification and screening; (viii) debt collection; and (ix) safety, security, health, training, legal and administrative purposes.

(b)  Providing customer service in pursuit of our legitimate interest as a retailer: We ask for your contact details such as your e-mail address and telephone number and order details to enable us to answer any questions you have about using our Site; notify you about the status of your order, and other customer care services such as identifying your requirements and shopping preferences. To provide those customer care services we may use your data for statistical and market analysis; studies, research and development by us, or a third party we appoint as a data processor

(c)  Direct Marketing: In order to improve your shopping experience with us we want to keep you up-to-date on our latest products, promotional offers and events. We will only contact you with marketing materials if you have consented to this, and only via the methods to which you have consented (eg: electronic means (email or text)/post/telephone). We may use the information you provide and the information we collect about you to build a picture of your interests so that we may tailor our communications to you to ensure they are relevant and of interest to you and so that when you visit our site we can tailor your experience so that it is easier to shop with us.

Opt-Out of Direct Marketing. You can at any time tell us not to send you marketing communications (i) by email by clicking on the unsubscribe link within the marketing emails you receive from us. If you have registered with us, you may also opt out of receiving marketing materials emails by logging into your account and amending your preferences; and (iii) by postal mail by following the instructions that may be included in a particular promotion. If you have registered with us, you may also opt out of receiving postal mail from us by logging into your account and amending your preferences.

(d)  Our service: To notify you about changes to our service.

(e) Our Site: To ensure that content from our Site is presented in the most effective manner for you and for your computer, and so that we can enhance your experience of using our Site.

3.2 Information we collect about you. We will use this information in relation to:

(a)  Administration of our Site: To administer our Site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may collect information from visitors to our site and analyse it to build up a picture of how people use our website. This helps us to improve the service we offer you.

(b)  Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your computer.

(c)  Providing customer service in pursuit of our legitimate interest as a retailer: The information we collect from you will (i) allow you to participate in interactive features of our service when you choose to do so; (ii) allow us to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you in accordance with your preferences; and (iii) allow us to make suggestions and recommendations to you and other users of our Site about goods or services that may be of interest to you or them if you have agreed to be contacted by us for these purposes.

(d)  Security of our Site: As part of our efforts to keep our Site safe and secure.

3.3 Information we receive from other sources. We may combine the information we collect from you and the information you provide to us with information we receive from other sources. We may use the combined information for the purposes set out above (depending on the types of information we receive).

  1. Disclosure of your information

4.1  From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this Site. These companies and individuals are data processors. We may share your information with selected third parties including:

(a) Suppliers and sub-contractors for the performance of any contract we enter into with them or you (e.g. in order to process your order and maintain your account, including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc.). These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.

(b)  Advertisers and advertising networks we appoint to assist us and who require the data to select and serve relevant adverts to you on our behalf.

(c)  Analytics and search engine providers that assist us in the improvement and optimisation of our Site.

4.2  We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies’ products, offers and services.

4.3 We may disclose your personal information to other third parties:

(a)  In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

(b)  If Lola Lumina or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

(c)  If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of online sale and other agreements; or to protect our rights, property, or safety (or the rights, property, safety of our customers, or others). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  1. Where we store and process your personal data

5.1 The data that we collect from you may be transferred to and stored at a destination outside of the country in which it was originally collected. This may include transfers outside of the European Economic Area (“EEA”) (including to the USA). The reason for this transfer is that some of the operations we need managed in order to complete our contract with you are located outside of the EEA, for instance, it may also be processed by staff working outside of the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law.

5.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

5.3  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  1. Third party websites

Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

  1. Data Retention and Destruction

We store data for as long as it is necessary to provide products and services to you and others so long as we are legally required to do so. Information associated with your account will be kept until our account is deleted, unless we no longer need the data to provide products and services, or until any legal requirement to keep it no longer exists. When we no longer need personal data, we securely delete and destroy it.

  1. Rights of Data Subjects

As a data subject ad in accordance with applicable laws you have the right to the following:

  1. Accessing and modifying your personal information

Applicable laws on data protection in the UK give you the right to access information held about you in accordance with applicable laws. We will respond to your access request within one month, in accordance with applicable laws. Subject to applicable law, you also have the right to update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. You may request to change your personal information by sending an e-mail to info@lolalumina.com.

  1. Right to erasure

Requests for the deletion or removal of your personal data, including information published or processed online, should be directed to info@lolalumina.com.

  1. Right to data portability

If you would like access to any personal data which you have provided to us in a machine-readable format, or if you would like your data to be transferred directly to another data controller, please direct your request to info@lolalumina.com.

  1. Changes to our Privacy Policy

Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

  1. Contact

Questions, comments or requests regarding this Privacy Policy are welcomed and should be addressed by email to info@lolalumina.com or by post to Lola Lumina, 39 Sandgate Road, Brighton, East Sussex, BN1 6JP, United Kingdom.

  1. Non-waiver

No failure to exercise and no delay on the part of Lola Lumina in exercising any right, remedy, power or privilege of Lola Lumina under this Privacy Policy and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part Lola Lumina.

  1. Law, jurisdiction and language

This Site, any content contained herein, and any contracts entered into as a result of usage of this Site are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

  1. EU Data Protection Representative

Representative of controllers or processors not established in the European Union (Article 27 GDPR):

ePrivacy GmbH Große Bleichen 21 20354 Hamburg Germany

https://www.eprivacy.eu